Design of the new Mercury app, integrating services including energy, broadband and mobile from both Mercury and Trustpower into a single app to serve a customer base of over 500,000. The approach was guided by top-task research, in-person user interviews, business goals, and functional requirements.
Role
Lead UX/UI Designer, involved from project inception. Participated in early discovery sessions with stakeholders and collaborated closely with cross-functional teams in an agile environment.
Design process
- Refined the app’s information architecture.
- Created and validated wireframes against business and user goals.
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Prototyped and tested key user journeys and interface designs.
- Developed a comprehensive design system for consistency and scalability.
- Implimented updated UI across both iOS and Android platforms.
Outcomes & Results
- 217,000+ new app downloads.
- 441,000 in-app payments processed.
- Achieved #1 ranking in “Free Utility Apps” on app stores.